privacy Policy

Effective Date: 07.02.2025
Business Name: Your Hearing Clinic
Contact Number: 01279 295 972

1. Introduction

Your Hearing Clinic is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, contact us, or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of personal data:

a) Personal Information

Full name
Contact details (phone number, email address)
Address (if provided)

b) Health Information (Special Category Data)

Hearing health history
Audiological test results
Medical notes relevant to your care

c) Website Usage Data

IP address
Browser type and version
Pages visited and time spent on site

3. How We Use Your Information

We use your information to:

Provide hearing care services and treatment
Contact you regarding appointments or enquiries
Maintain accurate medical records
Improve our website and services
Comply with legal and regulatory obligations

We will only use your data where we have a lawful basis, including consent, contractual necessity, and legal obligations.

4. Sharing Your Information

We do not sell your personal data.

We may share your data with:

Healthcare professionals (with your consent)
Regulatory bodies if required by law
Service providers who help us operate our business (e.g. IT systems), under strict confidentiality agreements

5. Data Storage and Security

We take appropriate technical and organisational measures to protect your data, including:

Secure digital storage systems
Restricted access to personal data
Confidential handling of medical records

Your data is only retained for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements.

6. Your Rights

Under UK data protection law, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data (where applicable)
Restrict or object to processing
Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

7. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our site.

You can control or disable cookies through your browser settings.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of these external sites.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Your Hearing Clinic
Phone: 01279 295 972
Email: www.yourhearingclinic.co.uk

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Last updated: 24.03.2026